Customer support

Need help with an Easy Eats order?

Send us your order number, restaurant name and a quick note about what happened. We’ll help check it for you.

Send us your order details and we’ll help check it.

Order help Local support NZ owned
Report an issue

Tell us what happened.

Use the form below and include your order number, restaurant name and what went wrong.

Fill in the form below.

Need more help?

Contact Easy Eats support.

You can also email or call us if you need help with an order.

Order help FAQ

Quick answers.

What details should I include?

Please include your order number, restaurant name, phone number used for the order and a short note about what happened.

What if I am missing an item?

Report the issue using the form and tell us what was missing. A photo can help if something arrived wrong.

How fast will Easy Eats reply?

We aim to check order issues as quickly as possible. Response times can depend on the restaurant, driver and order details.

Is this page for restaurants?

No. This page is for customer order issues. Restaurants can contact Easy Eats from the restaurant contact page.

★ Free migration + 30-day trial

Move your ordering to Easy Eats

Send us your current menu or ordering link. We’ll rebuild your setup and help you test everything before switching.

We’ll move your menu and help you test Easy Eats before switching.

✓ Free menu and setup migration
✓ Branded restaurant website included
✓ 30-day trial with local NZ support

Tell us about your restaurant to start your free migration.

★ Free 15-minute demo

Kia ora — book a quick demo

See how Easy Eats can work for your restaurant. Proudly Kiwi-owned and here to support local restaurants.

See how Easy Eats can work for your restaurant.

✓ See the customer ordering experience
✓ Explore your website and 0% commission online ordering
✓ Ask about bookings, delivery, vouchers and QR ordering

Fill in your details below and we’ll arrange a suitable time.

★ Free 30-day trial

Kia ora — let's get started

We’d love to welcome you to the Easy Eats family. Proudly Kiwi-owned and here to support local restaurants.

Proudly Kiwi-owned and here to support local restaurants.

✓ Your own restaurant website
✓ Online ordering with your logo and colours
✓ Bookings, delivery, vouchers and QR ordering

Fill in your details below to get started.